Privacy Policy 123cuci
At 123cuci, we take every player's privacy seriously. This document explains in detail how your personal information is collected, used, stored and protected when you use our platform.
This Privacy Policy takes effect from 1 January 2026. By continuing to use the 123cuci platform, you agree to the terms stated here.
Six Pillars of Our Data Protection
123cuci builds a foundation of trust with players through a transparent and consistent approach to managing personal information.
Purpose-Based Collection
We only collect information needed for clearly defined purposes — account registration, identity verification, processing deposits and withdrawals, and service improvement. No data is collected without solid justification. 🔒
High-Level Encryption
All data transmitted between your device and 123cuci servers is protected using 256-bit SSL encryption. Sensitive data such as financial details and passwords are never stored in plain text.
User Data Control
You have the right to access, amend or request deletion of your personal information at any time. Data-related requests can be submitted to the 123cuci customer support team via live chat or email. 🛡️
No Data Sales
123cuci does not sell, rent or disclose players' personal information to third parties for marketing purposes. Your data is only shared with operational partners who are bound by strict confidentiality agreements.
Licensing Compliance
As a platform operating under international licensing, 123cuci complies with data protection guidelines set by our licensing body. All data handling processes are subject to regular audits.
24/7 Support in Bahasa Malaysia
If you have any questions regarding your privacy or personal data, our customer support team is ready to assist 24 hours a day, 7 days a week via live chat and email in Bahasa Malaysia and English.
Section 1
Introduction and Policy Scope
This Privacy Policy is drawn up by 123cuci to explain in detail the practices for collecting, using, disclosing and storing personal information of users who use our online gambling platform at 123cuci.onl and any related services.
This Policy applies to all registered players, prospective players who are in the process of registering, and visitors browsing the 123cuci website. By registering an account or using any of the services we offer, you acknowledge that you have read, understood and agreed to this Privacy Policy.
We may update this Privacy Policy from time to time. Any material changes will be communicated to players via registered email or a notice on the website. The effective date of the current version is 1 January 2026.
Section 2
Personal Information We Collect
In operating the 123cuci platform, we collect various categories of information depending on the nature of your interaction with us. Generally, the information collected can be divided into the following categories:
Identity Information
- Full name as per official documents (MyKad or passport)
- Identity card number (MyKad) or passport number
- Date of birth for age verification purposes (21 years and above)
- Current residential address
- Active mobile phone number
- Valid email address
Financial and Transaction Information
- Details of the payment method used — Touch 'n Go eWallet, DuitNow, FPX (online banking), ShopeePay or cryptocurrency
- Deposit and withdrawal records, including transaction amounts and dates
- E-wallet or banking account numbers (partially masked for security reasons)
- Crypto wallet addresses for USDT, BTC or ETH transactions
Technical and Usage Information
- Device IP address and general geolocation information
- Web browser type and operating system used
- Game activity and betting records
- Account login and logout data
- Cookies and similar tracking technologies
We never collect your bank PIN, online banking passwords or credit/debit card CVV details. Never share such information with any party claiming to be a 123cuci representative.
Section 3
Purposes for Using Personal Information
123cuci uses the personal information collected solely for legitimate purposes that have been stated at the time of collection. The following are the main purposes for which the data is used:
Account Management and Verification
Identity information is used to verify a player's identity, process new account registrations, ensure that only players aged 21 and above are permitted to use the platform, and to prevent fraud and money laundering.
Financial Processing
Financial details are used to process deposits with a minimum deposit of RM20, carry out withdrawals within 15 minutes to 2 hours, verify transactions and provide accurate financial records for players.
Service Improvement
Usage and technical data helps us understand platform usage behaviour, identify technical issues, improve website performance and better customise the user experience.
Legal and Regulatory Compliance
As an internationally licensed platform, 123cuci is required to comply with certain legal requirements relating to anti-money laundering (AML), know your customer (KYC) and financial reporting, which may require us to retain certain records.
Service Communications
Your email and mobile phone number are used to send transaction notifications, bonus and promotional information (if you have given consent), and important updates relating to your account.
Section 4
Disclosure of Information to Third Parties
123cuci respects the confidentiality of player information and will not disclose your personal information to third parties except in the following circumstances:
- Payment Service Providers — To process financial transactions through Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and crypto platforms, relevant payment information is shared with the respective providers. All providers are bound by data protection agreements.
- Game Software Providers — Game providers such as PG Soft, Pragmatic Play, JILI and Spribe may receive certain data related to game activity for technical operational purposes.
- Law Enforcement Bodies — Where required by law, court order or relevant authorities, we may be obligated to disclose certain information.
- Licensing Bodies — Information may be shared with the regulatory body that issues our operating licence as part of ongoing compliance.
In all of the above cases, disclosure is limited to the minimum information required. We do not permit third parties to use your data for any purpose other than what has been set out in our mutual agreements.
Section 5
Cookies and Tracking Technologies
The 123cuci website uses cookies and similar tracking technologies to improve the user experience and ensure the platform functions smoothly. Cookies are small text files stored on your device when you browse our website.
Types of Cookies Used
- Essential Cookies — Required for core website functions such as login session authentication and account security. These cookies cannot be disabled.
- Performance Cookies — Collect information about how users interact with the website for technical improvement purposes.
- Preference Cookies — Store user settings and preferences such as language selection and display settings.
You can control and delete cookies through your web browser settings. However, disabling certain cookies may affect the functionality and user experience of the 123cuci platform.
Section 6
Data Storage and Security
The security of your personal information is a top priority for 123cuci. We implement various technical and organisational measures to protect data from unauthorised access, alteration, disclosure or destruction.
Technical Security Measures
- 256-bit SSL encryption for all data in transit
- Encryption of sensitive data in the database
- Firewalls and intrusion detection systems
- Two-factor authentication (2FA) for administrative access
- Regular security audits and penetration testing
Data Retention Period
Players' personal information is retained for as long as your account is active. After account closure, we keep certain records for the period required by legal and licensing obligations. Financial and transaction records are retained for the duration mandated by the licensing authority and applicable laws.
If you suspect that your account has been accessed without authorisation or that there is suspicious activity, please contact the 123cuci customer support team immediately via 24/7 live chat or our email.
Section 7
Your Rights Regarding Personal Information
As a user of the 123cuci platform, you have certain rights concerning your personal information. We are committed to respecting and facilitating the exercise of these rights within a reasonable timeframe.
- Right of Access — You have the right to obtain a copy of the personal information we hold about you.
- Right to Rectification — If your information is inaccurate or incomplete, you may request that we make the necessary corrections.
- Right to Erasure — You may request the deletion of your personal information, subject to applicable legal and licensing obligations.
- Right to Restrict Processing — You may request that we limit how your information is processed in certain circumstances.
- Right to Object — You have the right to object to the processing of your information for direct marketing purposes.
- Right to Data Portability — You may request your data in a machine-readable format for transfer to another platform.
To submit any request relating to the rights above, please contact our customer support team via 24/7 live chat or email at . We will process your request within a reasonable timeframe and inform you of the outcome.
Section 8
Protection of Underage Users
The 123cuci platform is intended solely for users aged 21 and above. We do not knowingly collect or process personal information from individuals under the age of 21.
As part of the KYC verification process, we verify the age of every player who registers. If we find that information has been provided by an underage user, the account in question will be terminated immediately and all data will be deleted in accordance with established procedures.
If you are a parent or guardian who believes that someone under your care has registered an account at 123cuci, please contact our customer support immediately. We will take prompt action to resolve the matter.
Section 9
Amendments and Notice of Changes
123cuci reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or business requirements. The latest version of the Privacy Policy will always be available on our website.
Any material changes that affect how we use your personal information will be communicated through:
- A prominent notice on the homepage or Privacy Policy page
- An email notification to your registered email address
- A message in your account when you log in
The "Updated" date at the top of this document reflects the date the current version takes effect. Your continued use of 123cuci services after notice of changes is considered your acceptance of the amended Privacy Policy.
Section 10
Contact the Data Protection Officer
For any questions, concerns or requests regarding this Privacy Policy or how we handle your personal information, please contact us through the official 123cuci customer support channels:
- Live Chat — Available 24/7 directly through the 123cuci platform, in Malay and English
- Email —
We aim to respond to all privacy-related enquiries professionally. Please state clearly that your enquiry relates to the Privacy Policy or your data protection rights so we can direct it to the appropriate party more quickly.
All privacy-related communications may be conducted in Malay or English. Our support team is fluent in both languages and ready to assist you.
Privacy Frequently Asked Questions
Answers to the questions most commonly asked by 123cuci players about their data protection and privacy.
Play Safely at 123cuci
Your privacy is protected. Your transactions are secure. Now explore the range of online slot games, live casino and sports betting available at 123cuci — a responsible gambling platform for Malaysian players aged 21 and above.
24/7 customer support in Malay and English — contact us via live chat or email [email protected]